Policies
Shipping, warranty & returns
The short version: flat-rate US shipping, a 1-year limited warranty on everything we build, and if something we made fails — you talk directly to the people who built it and we make it right.
Shipping
Orders ship from our Wyoming shop with flat-rate shipping of $9.99 per order within the United States. You'll see the exact total in your cart before checkout — no surprises at the payment step. Once your order ships you'll receive a tracking number, and you can check progress any time on the order status page using your email and ZIP code.
Sensors are calibrated before they ship. If a box arrives visibly damaged, photograph it before opening and contact us — it makes any carrier claim faster.
1-year limited warranty
Every RCM product — laser powder checks, bullet checks, case presence sensors, dashboards, and centering dies — is covered by a 1-year limited warranty against defects in materials and workmanship, starting from the delivery date. If a covered defect shows up in the first year, we'll repair or replace the unit at our discretion, at no charge.
The warranty covers the product doing what we said it would do. It doesn't cover damage from misuse, modification, improper installation, or normal cosmetic wear — and like every reloading tool, RCM sensors are a quality-control aid, not a substitute for safe reloading practice and load-data discipline.
Returns
All sales are final — we don't offer change-of-mind returns. Every unit is calibrated and checked before it ships, and defects are handled under the warranty above, which is the stronger protection: a full year rather than a short return window.
Not sure a sensor fits your press or your workflow before you buy? That's exactly what we're here for — ask us first, check the FAQ, or read the guides. We'd rather talk you out of the wrong purchase than ship one.
Making a warranty claim
Email sales@rockcanyon.net or call 307-423-9296 with your order email, a description of the problem, and — if you can — a short video of the behavior. We answer within one business day, and support is US-based: you're talking to the people who design and build these, not a ticket queue. If the unit needs to come back to the shop, we'll send instructions and handle it from there.